Cork Stairlifts Vision
Our vision is to continue to deliver outstanding customer service in the supply, maintenance and repair of top quality stairlifts. To do this, we must always have an excellent back-up service and top class after care. Every day we strive to achieve that. We will constantly measure customer satisfaction and where necessary, make improvements. We need to have a greater understanding of our customer’s needs and expectations. Above all, we must understand the importance of relationship management between customers, suppliers and employees.
Cork Stairlifts Mission
Our company motto has always described our mission. We are Local, Professional and Reliable and we really care about our customers. This is the foundation of every decision that is made. We listen to our customers and tailor our services to suit their individual needs. Ultimately, we will provide you with for the perfect stairlift solution. This doesn’t mean we pressure you into buying or renting from us. We just want you to have all the information you need to make an informed decision.
We also guarantee peace of mind. Over the past 16 years, our stairlifts have proved to be most reliable and hard-wearing because our top-quality motors are designed to last 10 years plus. And we put all that down in writing. Our written contracts state that “we will stand over your new stairlift for your entire lifetime”. That’s real peace of mind.
Our engineers are fully qualified and experienced in stairlift installations, servicing and breakdowns. We are sensitive to the needs of our customers, so we make your choice, delivery and installation as easy as possible. After your stairlift has been installed, you will receive a personal guide in the use and care of your stairlift. And we will follow up with you after installation to ensure everything runs smoothly. We will call back to double check that everything is to your satisfaction and that you are 100% happy with your new stairlift. And our office number is always available 24/7 should the need arise.
The Company has grown from strength to strength – we are authorised dealers for Acorn, Platinum, Thyssen, Access and Bruno Stairlifts and this is expanding. We are ISO 9001 certified, the first stairlift company to do so in Ireland. The testimonials on our company website www.corkstairlifts.ie are testament to the level of service which we provide (hand written copies are available on request). We understand there is always room for improvement and we take this very seriously by putting in place training, certification, feedback mechanisms and above all investing in professional staff that really care about your needs.